Marshal Currier - Work History

PayPal Inc. (Current)
October 2012 -
Present
  • Incident Response Engineer (Apr 2018 - Current) -
    • Triage of live site incidents.
    • Managing full stack triage and failover operations.
    • Decreasing site downtime and increasing availability to positively impacts customer experience and transaction volume.
  • Product Development Internship (Oct 2018 - Current) -
    • Utilizing HTML, JavaScript, jQuery, PHP, NodeJS, Java, MySQL, MongoDB and GitHub to improve applications.
  • Site Reliability Engineer, Operations (Nov 2016 – Apr 2018) -
    • Operational overview on large scale distributive service sites functionality.
    • Understanding of DBA, applications, networking, and systems functions to allow creating a fully functional site.
    • Assist in increased availability of internal apps which translates to site stability.
  • Lead Integration Engineer (July 2015 - Nov 2016) -
    • Team lead for general scripting languages and front end javacrtipt/html.
    • Provide coaching and training to agents around PayPal branding on merchant websites.
  • Integration Engineer (Dec 2013 – July 2015) -
    • Managing the way customers connect to PayPal.
    • Provided coding samples and troubleshooted merchant developer code.
    • Onboarding merchants to PayPal and securing client relationships.
  • Business Support (Oct 2012 – Dec 2013) -
    • Managed small and medium business accounts.
    • Delivered exceptional client relations and maintained high customer satisfaction and quality control standards.
GC Services
May 2011 -
September 2012
  • Apple Online Order Maintenance -
    • Managed customer orders.
    • Saw to completed customer deliveries.
    • Reported customer complaints.
IPower Inc.
August 2010 -
May 2011
  • Advanced Technical Support -
    • Responsible for client relations and supporting applications for web development, email, DNS and domain registration.
    • Made changes to code. Helped support dedicated and VPS. Took escalated phone calls from support floor
GoDaddy Software Inc.
November 2006 -
May 2010
  • Fraud Detection Analyst
    • Searched recent transactions for indication of fraudulent payments. Refunded payments and fraudulent payment methods.
  • Advanced Hosting Support
    • Support of dedicated and VPS servers.
  • Technical Support Floor
    • Sales/Support team.
  • Outreach/Development
    • Outbound customer development team.
    • Sales team based around growing customer involvement.