Site Reliability Leader
Full Stack Problem Solver
Finance & payments background across industry leaders including PayPal, GEICO, USAA, and American Express. I build reliable, observable platforms that protect revenue and accelerate delivery.
Career Profile
Results-driven Site Reliability Engineer specializing in observability engineering.
Experienced in building scalable monitoring, logging, and tracing systems using tools
like Prometheus, Grafana, and OpenTelemetry to enhance system reliability and performance.
Passionate about driving automation, improving incident response, and contributing to
operational excellence. Eager to leverage expertise and grow into leadership roles to
deliver even greater value to the organization.
Experiences
Actively participated in the design and implementation of Grafana OSS.
Built API/UI for On Prem servers Observability Service Discovery.
Interviewed and trained a new SRE team.
Director and Executive level communications establishing needs and plans to implement SRE.
Managed SRE team goals, metrics and personal development.
Reduced Mean Time To Detect and created support documents to reduce Mean Time To Resolve.
Created Product Readiness Review for applications being introduced to the production environment.
Worked with Business Teams to establish Service Level Objectives.
Worked with Product Development to maintain Service Level Objectives.
Made decisions regarding company resources impacting logging, monitoring and alerting.
Managed SRE team for a $147m payment platform.
Responsible for maintaining 99.999% Service Level Objectives.
Worked directly with VP (Executive Communications) and product development teams.
Focused on efficiency regarding logging, monitoring, alerting and incidents.
In the Command Center his responsibility was to respond to incidents and restore service.
Responsible for all customer facing interactions (payment, website, mobile and POS).
Engaged with Product Development for Post Mortem activities.
Professional Highlights
- Grafana dashboarding and alerting
- Prometheus/Blackbox Exporters
- Service Discovery Automation
- FastAPI/Swagger
- Pandas data management
- SQLAlchemy
- RCA and Postmortem
- Incident Triage
- Automation & Remediation
- Containerized app development
- Deployment with Helm
- Flux & ArgoCD
